Some failures can’t wait. When patient records, production systems, or financial data are down, every hour counts. Our emergency service puts your case in a priority lab slot with 24-48 hour turnaround – and our engineers answer the phone 24/7, day or night.
Emergency service levels
| Service | Turnaround | Best for |
|---|---|---|
| Emergency | 24-48 hours | Down servers, patient data, legal deadlines |
| Expedited | 3-7 days | Production systems that can wait briefly |
| Standard | 3-15 days | Most recoveries; depends on complexity and volume |
When you need emergency recovery
- A production server or SAN is down and the business is losing revenue
- Patient or client data is inaccessible and care/delivery is blocked
- Legal, regulatory, or audit deadlines are at risk
- A rebuild attempt already failed and the array is unstable
How to start an emergency case
1
Call 844-223-7243 now
An engineer answers, not a call center.
2
Describe the failure; we’ll advise immediately whether to ship, work remotely, or take a specific step to protect the data.
3
We reserve a priority lab slot and begin diagnostics within hours of receiving your media.
4
You get a fixed quote before work begins
No surprise invoices.
What makes emergency recovery with ACE different
- 24/7 engineer phone line – 844-223-7243
- Remote triage via ARRM: we can often start work before your drives even ship
- Labs in Dallas, Houston, and Chicago; FedEx/UPS overnight from anywhere in the US
- No data, no fee guarantee applies to emergency cases too
Call 844-223-7243 now
Or start a case online with “EMERGENCY” in the description. Free evaluation, fixed quote, 24–48 hour turnaround.
No data, no fee
Dallas17778 Preston Rd, TX 75252
Houston1445 N Loop W, Suite 470, TX 77008
Chicago5440 N Cumberland Ave, Suite A109, IL 60656