The problem
KI Systems, a company in Washington state, had their business on the line. On the advice of Dell, they had sent their RAID array to DriveSavers. After four weeks and three different attempts, DriveSavers was 100% unsuccessful in recovering any data – and returned the original array with a refund.
The challenge
The array contained Hyper-V virtual machines. The failed company’s attempts were not just unsuccessful – every mishandled attempt risks making a second recovery impossible. KI Systems wasn’t hopeful, but they shipped the drives to ACE RAID Recovery as a last resort.
Our approach
Our engineers worked the array with R&D-level tooling developed in-house and proved in thousands of recovery cases. Where standard solutions don’t apply, our R&D team builds custom hardware and software tools for the specific case.
The result
ACE recovered the RAID array and all but two of the Hyper-V machines – a result the client’s president called “excellent given the circumstances.” Total time: less than a week.
“On the advice of Dell, we originally sent drives to DriveSavers for recovery. After 4 weeks and three different attempts, DriveSavers was 100% unsuccessful… ACE was able to recover all but two of the Hyper-V machines… We consider this to be an excellent result given the circumstances… I want to thank you and your team for their knowledge, expertise and quality of work.” – Kristi LeaMaster, President, KI Systems
Don’t risk a second failed attempt. Call 844-223-7243 – engineers answer 24/7 – or start a case online. Free evaluation, no data, no fee. Learn more about VM data recovery.
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