_Last updated: [DATE]_
ACE RAID Recovery (“we”, “us”, “our”) operates raiddatarecovery.com and provides data recovery services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information we collect
- Contact information: name, phone number, email address, and company name when you call us, submit the Start a Case form, or contact us.
- Case information: descriptions of your storage devices and data recovery needs, work order forms, and shipping details.
- Technical information: basic analytics data (pages visited, device type, approximate location) collected through cookies and analytics tools.
- Recovered data: we access and process data on your storage media only for the purpose of performing the recovery you requested. Recovered data is not used for any other purpose.
How we use your information
- To evaluate, quote, and perform data recovery services
- To communicate with you about your case
- To improve our website and services
- To comply with legal obligations (including HIPAA-related requirements where applicable)
Data security
We use physical, administrative, and technical safeguards to protect your information and your data, including secure facilities, access controls, and encrypted transfers. We do not sell your personal information.
Retention
We retain case information only as long as necessary for the service, legal, and accounting requirements. Media and recovered data are returned to you; copies are deleted unless retention is required by law or agreed in writing.
Cookies
Our website may use cookies and analytics (e.g., Google Analytics) to understand site usage. You can disable cookies in your browser settings.
Your rights
You may request access to, correction of, or deletion of your personal information by contacting us at 844-223-7243 or through our contact page.
Contact
ACE RAID Recovery · Toll-free 844-223-7243 · Dallas: 17778 Preston Rd, Dallas, TX 75252 · Houston: 1445 North Loop W, Suite 470, Houston, TX 77008 · Chicago: 5440 North Cumberland Ave, Suite A109, Chicago, IL 60656