QNAP systems run QTS or QuTS on top of RAID arrays – often RAID 5 or RAID 6 with large drives, sometimes with Qtier or encryption on top. When a QNAP stops mounting its volumes, the problem can be a dead drive, a crashed OS, or a failed update. All of them are recoverable in most cases.
QNAP failure scenarios
- Volume becomes “unavailable” or “not mounted” after an update or power loss
- Drive failure in a RAID 5/6 array; rebuild fails
- Qtier or SSD cache corruption
- Accidental volume deletion or factory reset
- Unit failure – drives won’t work in another QNAP without the original config
Yes – in the majority of cases. We recover the RAID layer and the QTS metadata, then mount the volume virtually to extract your files.
How we recover QNAP data
We image all drives, analyze the QNAP-specific RAID layout, rebuild the volume in software, and recover your data with proprietary utilities. Many cases can be diagnosed remotely via ARRM before anything is shipped.
Frequently Asked Questions
Often yes – we recover the underlying volume even when QTS won’t boot.
In many cases, with the keys or password; our engineers will assess it in the free evaluation.
Typically 3-15 days; emergency service in 24-48 hours.
Call 844-223-7243 — engineers answer 24/7 — or start a case online.
No data, no fee