No shipping. No downtime for your media. Our ACE Remote Recovery Manager (ARRM) lets our engineers connect securely to your systems and recover data remotely – in many cases faster than shipping to a lab, and with your drives never leaving your building.
How remote recovery works
Web conference & connection
We walk you through a secure connection to your server, NAS, or workstation.
Diagnostics
Our proprietary software analyzes the storage structure (RAID, volumes, filesystems) in place.
Recovery plan & quote
We confirm recoverability and give you a fixed price before any work.
Recovery
Engineers work on your data over the encrypted connection and copy recovered files to a destination you choose.
Remote vs. in-lab
| Factor | Remote (ARRM) | In-lab |
|---|---|---|
| Shipping | None | Required |
| Media risk | Drives stay in your hands | Best for hardware-level work |
| Best for | Software/RAID/logical issues, live systems | Dead drives, clicks, physical damage |
| Start time | Same day possible | After delivery |
Security & confidentiality
- Encrypted, authenticated connections; no data leaves your control without your approval
- NDAs available for corporate and government clients
- We can work on “live” systems when appropriate – or on safe copies, as your policy requires
Real example: A Chicago medical center had 5 LUNs with unreadable patient records on a multi-terabyte SAN. Working remotely via ARRM, our engineers imaged all 5 LUNs, repaired the lost volume configuration in place, and delivered 100% of the patient data in less than 24 hours. See the case study.
Call 844-223-7243 — engineers answer 24/7 — or start a case online.
No data, no fee
Frequently Asked Questions
Yes – encrypted connections, authenticated sessions, and NDAs on request.
When drives are physically damaged (clicking, no spin, dropped units) – those need the lab.
Often faster than shipping; most cases still run 3-15 days depending on volume, with emergency priority available.